Need help? These are some places where you can start looking for those vexing glitches and hard to answer questions.
Remember that when looking for help, the answer you get often depends on the question you ask. Be as detailed and accurate as possible in your description of the problem, and include relevant information, such as your computer model and version, OS version, and the specific software version.* Describe when the problem occurs and under what conditions - what are you doing when the problem occurs, what else was running, does the problem occur when logged in as another user or when booted from a different hard drive. Think of recent changes or additions to your hardware or software.
In no significant order:
AppleEnglish help (toll free): 0077-78673-6
Genius Bar Shinsaibashi
http://concierge.apple.com/store/R091 06-4963-4500
Support
http://www.apple.com/support/ (Don't overlook the very good tutorials here.)
Discussion forums:
http://discussions.apple.com/index.jspaMac OS X Hintshttp://www.macosxhints.com/MacFixItExcellent resource, though you'll need to subscribe ($/¥/€) for access to the archives and other services. Colin and I both subscribe.
http://www.macfixit.com/Macworld Help & Tipshttp://www.macworld.com/howto.htmlThe Mac Observer ForumsSeparate forums for OS and hardware support
http://www.macobserver.com/forums/Mac-L List & DigestMail-based list
http://www.listmoms.net/lists/mac-l/Mac OS X Faqhttp://forums.osxfaq.com/EverymacGood for specs, build details, and prices of older Macs.
http://www.everymac.com/Other World ComputingSupport section of web page filled with useful how-to videos, manuals, and specs
http://eshop.macsales.com/tech_center/index.cfmHave other suggestions? Let me know and I'll add them to the list.
*Example:
MacBook Intel Core Duo (not Core2Duo), 2 GHz, 2 GB RAM, 250 GB WD Hard Drive
Serial Number: 4H6197PMU9C
Mac OS X 10.5.3
Safari 3 - Version 3.1 (5525.13)
Details about applications can be found in the Menu Bar under the application name: About
APPNAME. Details about your system hardware and software can be found in the Menu Bar under the Apple icon at the far left: About This Mac -> More info...
